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FAQ

Our products and platforms offer convenient features such as remote power cut-off, oil quantity detection, temperature control, and more. These services are particularly beneficial for industries managing large fleets of vehicles. If you encounter common issues while using the WhyTrack platform, you can find answers to your questions in the following FAQ section.

Does whatsgps support GTO3A, GTO3C power display?

  • We have plans to do this.

Will the S112U play back the track eight hours earlier than the actual time?

  • This is because the device uses the 0 time zone and needs to be modified to the East 8 time zone.

Does the S06U have a power-off telephone alarm prompt?

  • Yes, it has.

Does S13 have a recording function?

  • Yes, it has.

Does the S15 have a light alarm function?

  • Yes, it has.

Where is the platform alarm reminder set?

  • It can be modified in the “Push Settings” section of the home page.

How to set up the "electronic fence" of the platform?

  • Click the icon on the right fence on the Tracking page to set it up.

Does the platform have a fuel quantity report?

  • Yes, on the page of the statistical report.

How can the equipment be used on the platform?

  • Import the IMEI number of the device and then go online to use it.

How does the device go online?

  • According to the instruction list, it is good to send the set IP command to the device to reply successfully.

Why is the device suddenly offline?

  • Check the status of the device and check if the device uses GPRS to connect to the server.

Why is the device not positioned?

  • Check the device status and check for GPS signals.

I have already issued the order, why can't I go online?

  • Check if the command is correct and if apn is set correctly.

How many kinds of positioning systems do WhyTrack car tracking devices support?

  • WhyTrack devices support BEIDOU positioning system, GPS positioning system, GLS positioning system, Galileo positioning system and global GNSS navigation system.

Does the WhyTrack car tracking device waterproof?

  • This depends on specific models but our devices generally support IP65. There are also products that support IP67 waterproof.

How much traffic will a WhyTrack car tracking device use?

  • 2G devices are updated at default motion intervals of 10 seconds and 3 minutes for stationary, and it is recommended to use 30MB monthly traffic package for 4 hours of driving per day.50MB per month is recommended if the running time is longer. 4G devices are updated at default motion interval of 10 seconds and 3 minutes at rest, for 4 hours of driving per day, 50MB per month is recommended. If you use more than that time, it is recommended to use 100MB traffic package.

What work scenarios are WhyTrack car tracking devices applicable to?

  • Vehicle anti-theft, asset management, fleet management, fleet tracking for cleaning & laundry

Does the WhyTrack software platform support customization?

  • Our software supports customization, please contact your account manager for details.

Does WhyTrack vehicle tracking device support customization.

  • Our software supports customization, please contact your account manager for details.

WhyTrack has super standby wireless car tracking device

  • There is devices that support 1 day positioning/time, which can use 3 years. There is also solar charging equipment that use solar power.

WhyTrack car tracking device supports several positioning methods

  • Our devices use satellite positioning by default. But we also support WIFI positioning, base station positioning; Bluetooth, UWB positioning is also customizable.

How to deal with the device that is not activated?

  • (1) The device is not powered on or not turned on, you can check the corresponding switch status through the card platform to determine

  • (2) There is a problem with the card. The flow is not available, resulting in the inability to activate

  • (3) The wrong number of devices, not our platform domain name, IP or port problems, this situation can send query parameters instructions to query.

  • (4) Not positioned state, you can move the device from indoor to outdoor. If it is already outdoors, shake the device to make it repositioned.

What chips are used in WhyTrack tracking devices

  • In order to meet the performance or cost-effective pursuit of different users, we use Qualcomm, MTK, Mobile, SIMCOM, ASR, Spread Tax and other international and domestic large manufacturers chip modules.

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